Thank you for choosing us, and we are happy to welcome you to the ExtremeVPN Family. 

This document outlines the terms of service (‘Terms’) for using and accessing our services, software, and website (‘Services’). The services are owned and operated by ExtremeVPN (‘we,’ ‘us,’ ‘our,’ ‘ExtremeVPN’). When you visit our website, install, and/or use our services, you (‘user’) accept to have read, understood, and agreed to these Terms.

Please read these provisions carefully, as they are a binding legal agreement between you and ExtremeVPN. So, if you don’t agree to the terms of service, do not use, access, or install software, website, or any of our products and services. 

We have the authority to modify the Terms, but you will be notified in advance when we make the changes. The most recent version applies. So, please consider reviewing these Terms occasionally, and if you find the changes unacceptable, cease to use our services and products. 

You can contact us if you have any questions through any means available. 

Our Services

Service Fees 

Accessing the ExtremeVPN website and installing the ExtremeVPN mobile apps is free. However, you must purchase a subscription to use our services, except if you have a limited free trial or special coupon offers.  

Payments 

When subscribing to our services, choosing the payment method or service is your prerogative. Our payment service providers include but are not limited to Stripe, Credorax, Payssion, and Adyen. Also, we have payment processing partners in different countries. For instance, EU payments are processed by Moonflash Limited, registered at Regent House, 316 Beulah Hill, London, United Kingdom, and Mollymind AG, registered at Riedstrasse 7, 6330 Cham, Switzerland. Lagosec, Inc. processes the US payments at 2035 Sunset Lake Rd., Suite B-2, Newark, Delaware, United States, DE 19702. In Brazil, Payments are processed by CYPERPOST INERMEDIACAO DE NEGOCIOS S.S, tax ID number (CNPJ), – 14.009852/0001-54, registered at R Fernando Machado 73, Sal 203, Centro, Florianopolis, 88.010-510, SC. 

Note that we will renew your service automatically and charge you at the end of each service period unless you decide to cancel our subscriptions. 

Discounts/Promotions/Special Offers

We launch discounts/promotions/special offers on most of our products. However, if you have actively benefited from a discount/promotion/special offer, you are not eligible for another discount/promotion or offer. Moreover, you cannot have more than one discount/promotion/special offer in a single account. 

Customer Service 

If you have any questions, concerns, or comments about our services or products, contact us at [email protected]. We will try to give a response within 48 business hours. 

Furthermore, you can reach us through our website’s 24/7 live chat feature. In addition, we can offer assistance remotely by accessing your computer with your permission. 

Canceling Our Services 

You can request us to cancel your subscription anytime through our live chat or email. 

Minors 

ExtremeVPN services are not intended for anyone below 18 years old. Any use by the minor should be with the consent, guidance, and supervision of their parents or guardian. 

Also, ExtremeVPN does not collect minors’ personal information without consent from their parents. If we discover that we have unintentionally obtained information contrary to applicable laws that forbid collecting information from children without consent, we will delete the data promptly. 

Refund Policy 

We intend to offer you the best services. But, if you are dissatisfied with our services, you should request a refund within 30 days after purchasing our services. 

However, even with the best service, configuration issues may hinder your experience with our services. That is why we would like to troubleshoot a problem before you terminate the services. 

Note that you are subject to iTunes/App Store refund policies if you purchased your subscription through the iTunes/App Store. Therefore, we will not grant refunds if you purchased your apps via iTunes/App Store, but you can contact them for that. Also, we will not refund payments made with gift cards or prepaid cards. 

In addition, ExtremeVPN will not refund any purchases made from our resellers like Amazon, BestBuy, StackSocial, etc. In that case, refunds are granted according to the reseller’s terms of service. For cryptocurrency payments, refunds will be made in US dollars, equivalent to the cryptocurrency. 

You can cancel your account anytime. Also, you can terminate a recurring subscription from your profile on the website, iTunes/App Store, or Google Play Store. However, if you cancel your account, you are not eligible for a refund for the unused part of the ongoing service period.  

We will not grant refunds for accounts terminated for violation of these Terms.

No-Logs Policy 

ExtremeVPN observes a strict no-logs policy for our services. This means we do not log, monitor, record, store, or share your activities or information with any third party, including your session information, connection stamps, bandwidth, IP addresses, traffic logs, or any other identifiable data. 

However, our algorithm keeps your username and timestamp of active sessions to limit the number of simultaneous devices. We delete this data within 15 minutes after you end a session. 

Our Services, including the ExtremeVPN software, mobile applications, and other products we offer, are owned and copyrighted by ExtremeVPN. So, we have the right, interest, and title in and to the services and any auxiliary like copyrights, trademarks, trade secrets, service marks, and other intellectual property. 

Prohibited Uses of Our Services 

Accessing and using our services is subject to these Terms and other applicable laws. We have the right and discretion, with/without notice, to block access or use of our services and terminate the accounts of users that infringe these terms or any applicable laws. 

You agree not to: 

Altering and Terminating Our Services 

If you violate our terms of service, we will terminate your account, although we wouldn’t want to see you go. 

ExtremeVPN reserves the right to:

Intellectual Property 

Rights not Waived

Intellectual property laws protect the ExtremeVPN website, Services, and all its products. Moreover, we retain all the ownership of the website and Services. 

All materials transmitted or displayed on our website or Services, like text, images, photographs, audio clips, video clips, illustrations, and graphics, are owned by ExtremeVPN and are protected by the British Virgin Islands copyright, service marks, trademarks, and other proprietary treaties and laws. 

Except as provided, you cannot copy, publish, reproduce, transmit, rent, sell, transfer, modify, create derivative works from, repost, distribute, display, perform, or commercially exploit the materials on our website. Also, you shall not infringe the materials’ copyrights or other intellectual property rights. In addition, you may not delete, alter, or cause to be modified or removed any trademark, copyright, or other proprietary notices, logos, or visual marks from the materials. 

You can make a single print copy of the materials we have provided on our website and/or Services for non-commercial use only. However, you shall not delete or cause to be removed any trademark, copyright, or other proprietary visual marks, logos, or visual marks from the material. Also, you may not store or archive any material accessed from the ExtremeVPN website and/or Services without our permission. But you can request us to archive, retain or republish the materials in writing via [email protected] and you must clearly state the purpose and manner you intend to use the material. 

According to these Terms, you do not have rights or licenses in the material except the limited rights to use our website. Any material you access or download from our website must be downloaded and used according to the Terms of this agreement.

Consequently, your actions shall not compromise, jeopardize, interfere with, or limit our ownership of and rights to our Services. We reserve all the rights unless otherwise noted. 

Use of Our Proprietary Software 

We may require you to download and install our proprietary VPN software on your device. Moreover, we will send frequent updates/patches to the software. The software will be available according to these Terms and the software’s end-user license agreement. You are not allowed to modify, reverse engineer, reverse-compile or decompile, copy, or disable the functions and features of the software. Also, you shall not charge anyone to use our software. 

We may introduce new technologies periodically, which may or not perform function consistently across every platform. This is because the performance depends on many factors, such as your device’s configuration, internet service provider (ISP), internet speed, etc. Note that it may be mandatory to allow the installation of some updates/patches as they might be critical to the functioning of our software or service. 

Licensing Conditions 

When you create an account, ExtremeVPN gives you a non-exclusive, limited, non-transferable, personal, and non-sublicensable license to:

We don’t grant you any other right or license concerning our services. This license is effective until we terminate it. 

However, our Services are available for personal, private, and non-commercial use, except for a Business VPN account. So, you are prohibited from reselling our services and giving access to your account to other people. Failure to comply with these Terms may result in the termination of your account. 

Feedback

We allow you to offer suggestions, reviews, feedback, and ideas (‘Feedback’). However, after you have provided the Feedback, you grant us ownership of the same. This includes the right for us or an associated third party to use, transmit, copy, publish, excerpt, distribute, display, publicly perform, host, cache, index, create derivative works of, encode, adapt, or modify in any media or form. We will treat all the Feedback as non-confidential and might choose to keep your identity anonymous to protect your identity. 

If we determine that you can retain moral rights (including rights of integrity or attribution) in the content you have submitted, you affirm that: 

  1. You do not permit your data to be used in connection with the content, derivative works of or updates, or upgrades to it. 
  2. You do not object to the use, publication, modification, exploitation, or deletion of the content by ExtremeVPN or its licensees, assigns, or successors. 
  3. Forever relinquish and agree not to lay claim or proclaim entitlement and moral rights as the author of the content. 
  4. Forever free us, our licensees, assigns, and successors, from claims you could declare against us because of your Feedback under any moral rights. Also, you permit other users to access, view, reproduce, or store the content for personal use. 

Albeit the preceding, you admit that your Feedback may have concepts, materials, ideas, proposals, and suggestions related to ExtremeVPN or its initiatives. Therefore, you acknowledge that: 

  1. We get many submissions from other parties who may have developed or considered concepts similar to your idea. So, when we review your ideas, it is not an admission of originality, novelty, or priority. 
  2. Using any ideas similar to yours, whether based on your submissions or Feedback, independently considered or developed by us, or provided by third parties, shall be without your obligation. 

Intellectual Rights of Others 

At ExtremeVPN, we preserve other people’s intellectual property and expect you to respect this right. So, we prohibit our users from participating in any activity deemed copyright and/or trademark infringement. We allow file sharing only in servers in the following counties: Algeria, Afghanistan, Armenia, Angola, The Bahamas, Bangladesh, Bahrain, Belgium, Bermuda, British Virgin Islands, Bolivia, Bulgaria, Brunei, Cape Verde, Cambodia, Chile, Cayman Islands, Colombia, Denmark, Costa Rica, Dominican Republic, Estonia, Dominica, El Salvador, Germany, Ethiopia, Grenada, Ghana, Guatemala, Haiti, Guyana, Honduras, Kenya, Kazakhstan, Kyrgyzstan, Latvia, Laos, Lebanon, Luxembourg, Lithuania, Macao, Mauritania, Madagascar, Mongolia, Moldova, Monaco, Mauritius, Myanmar, Montserrat, Netherlands, Niger, Nicaragua, Nigeria, Norway, Pakistan, Oman, Panama, Paraguay, Papua New Guinea, Peru, Portugal, Romania, Puerto Rico, Russia, Saudi Arabia, Saint Lucia, Senegal, Seychelles, Serbia, Slovenia, Sri Lanka, Sweden, Suriname, Tanzania, Tajikistan, Tunisia, Trinidad and Tobago, Turkmenistan, Turkey, Turks and Caicos Island, Uzbekistan, United Arabs Emirates, and Venezuela. 

In certain circumstances and at our discretion, we may deactivate or terminate the users’ accounts who continually infringe or are repeatedly charged with infringing on the copyrights or intellectual properties of others. However, suppose we delete your content or terminate your account because of copyright infringement, and you believe it was done by mistake. In that case, we will offer you the opportunity to appeal the decision.   

In reference to the 1998 Digital Millennium Copyright Act, available at http://www.copyright.gov/legislation/dmca.pdf, we will respond promptly to copyright infringement claims by our website.

If you own a copyright, are authorized to follow up on one, or are given exclusive rights under copyright, you can report alleged copyright infringement happening on or through our website by filling in the Alleged Infringement DMCA Notice below and delivering it to our Designated Copyright Agent. When we receive the Notice, we will take whichever action we deem appropriate, at our discretion, including deleting the disputed material on our website.

How to File a DMCA Notice of Alleged Infringement (‘Notice’) 

  1. Identify the work you are claiming has been copyrighted. If this Notice covers multiple copyrighted works, you can provide a list of the work whose copyright is allegedly infringed. 
  2. Identify: (I) The material you claim infringes copyright; we should remove or disable its access. The information should be sufficient to enable us to locate the infringing material, like the website URL to which such material belongs. (II) The link or reference to the activity or material you claim to be infringing copyright, which we should remove or block its access. The information you provide should allow us to find the link or reference, including, at minimum, the URL shown on the website where such link or reference is found.
  3. Make available your telephone number, mailing address, and email address.
  4. Use the following statements in the Notice’s body: ‘I hereby state that I have a good faith belief that the copyright owner, its agent, or the law (e.g., as a fair use) has not authorized the use of the disputed copyrighted material, reference or link to such material.’ ‘I hereby guarantee that the information in this Notice is accurate and, under penalty of perjury, that I am the owner or authorized to act on behalf of the copyright owner or have exclusive rights under the allegedly infringed copyright.’ 
  5. Include your full legal name and electronic or physical signature and send the notice, with all the items completed, to [email protected]. 

If you are notified that your content has been deleted because of a copyright complaint and/or your account terminated, we have deleted the content from our website at the owner’s request. However, if your account gets too many copyright complaints, you can lose the ability to share new content, and we may disable your account altogether. 

However, if you believe there was an error in removing your content or terminating your account, you can file a counter-notice by following the steps below. We will forward a copy to the original complainant if the counter-notice is valid. Suppose we don’t receive the notice within 10 business days that the original complainant is seeking a court order to prevent further infringement of the challenged content. In that case, we will erase the complaint from your Account’s records. Also, at our discretion, we may replace the removed content. 

Note: There are financial and legal implications for fraudulent and/or submissions made in bad faith. Therefore, before you submit a counter-notice, ensure that you have rights to the removed content or have a good faith belief that the material was removed in error and understand the consequences of a false claim. 

To file a counter-notice, send it to [email protected] and include the following:

  1. Your name, address, and telephone number. 
  2. DMCA ID is printed at the bottom of the notification email. 
  3. The source address of the removed content (copy and paste the link in the notification email)
  4. A statement under penalty of perjury that you have a good faith belief that there was an error in removing the content. 
  5. A statement that you accept the jurisdiction of the Federal District Court for the judicial district where the address is located. Also, if your address is outside the US, in any judicial district where we may be found, you will accept service of the process from the original complaint or their agent. 
  6. An electronic or physical signature 

Third-Party Advertisements, Promotions, and Links

Third-Party Ads and Promotions 

Sometimes we may run third-party advertisements and promotions on the website and/or Services. However, your correspondence or dealings with, or involvement in promotions of, advertisers other than us, and any conditions, terms, representations, or warranties associated with such dealings, are solely between you and the third party. Therefore, we are not liable or responsible for any loss or damage incurred by such transactions with third-party advertisers on our website and/or Services. 

Use of Third-Party Tools 

We may offer access to third-party tools, which we neither have any input or control nor do we monitor their performance or use. 

So, you agree that we give access to such tools on an ‘as is and ‘available’ basis without any endorsement, representation, warranties, or conditions whatsoever. We are not responsible for anything arising from or relating to your use of optional third-party tools. Accessing and using the optional tools offered on our website is entirely at your own risk, and you should make sure that you approve or are familiar with the terms of the tools. Also, we may offer new Services, tools, and/or features through the website and/or Services. Such new Services and/or features shall be subject to these Terms. 

Third-Party Links 

Specific products, content, and services on our website and/or services may contain third-party materials. 

Third-party links on our Services may redirect you to third-party websites and/or services. It is not our responsibility to evaluate or examine the content or accuracy, and we don’t guarantee it. We will not have any responsibility or liability for third-party materials or websites, and/or services. 

Also, we won’t bare any liability for any damages or harm related to the use or purchase of goods, content, resources, services, or any other transactions associated with any third party on our Services. Therefore, please carefully check the third-party’s practices and policies and ensure you understand them before transacting. Claims, concerns, complaints, and questions about third-party products should be directed to the provider. 

Third-Party and Open-Source Software Disclosures

Sometimes we may use third-party open-source code software to develop our Services. However, any open-source software provided on our website and/or Services is subject to such open-source software license terms and conditions. 

Upon giving reasonable notice, we have the right to replace the open-source software with another one with similar functionality. We must provide copyright and license information under the license terms of the open-source software. 

WE RENOUNCE ALL WARRANTIES ASSOCIATED WITH OPEN-SOURCE SOFTWARE, LIKE ALL IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, FITNESS, AND TITLE FOR A PARTICULAR PURPOSE. WE OR OUR LICENSORS WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR DAMAGES, WHETHER IN NEGLIGENCE, ACTION OF CONTRACT, OR OTHER TORTIOUS ACTION, ARISING IN CONNECTION WITH THE USE OR PERFORMANCE OF THE OPEN SOURCE SOFTWARE EVEN IF WE OR LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND WHETHER OR NOT SUCH DAMAGES OR LOSES ARE FORESEEABLE. THIS LIMITATION IS NOT APPLICABLE TO PERSONAL INJURY OR DEATH BECAUSE OF THE US OR OUR LICENSORS NEGLIGENCE TO THE EXTENT APPLICABLE LAW PROHIBITS SUCH LIMITATIONS. 

Disclaimers; Limitations of Liability; Indemnification 

Disclaimer of Warranty; Limitation of Liability 

  1. You agree that using our website and/or Services is your sole risk. Neither we nor our affiliates, employees, agents, or licensors guarantee that using our website and/or services shall be error-free or uninterrupted. Also, we do not warrant the results obtained from using the website and/or the services or the information’s reliability, accuracy, timeliness, or completeness. 
  2. Any downloadable product, software, or other material is provided on an ‘as in’ basis without implied or express warranties. This includes implied warranties of merchantability or warranties of title or fitness for a particular purpose against infringement, except those implied by and incapable of exclusion, modification, or restriction under the laws applicable to these Terms. 
  3. We, our employees, agents, parents, subsidiaries, partners, vendors, third-party content providers, and/or our or their respective officers, directors, and members shall not have a liability to you or anyone else for damages or loss, including direct, indirect, consequential, punitive, incidental or other damages like reliance, consequential or exemplary damages, business interruption, loss of profits, loss of data or reputational harm as a result of or in relation to the use of or inability to using our website and/or Services.
  4. We disclaim any liability for unauthorized access to or use of your personally identifiable information. By accessing and using the website and/or services, you agree to and acknowledge our disclaimer of such liability. If you disagree, you shouldn’t access or use the website and/or Services. 
  5. If you are dissatisfied or have any grievance with the website and/or the service, your right, and remedy shall be discontinuing access or use of the website and/or services. 

Note: Some jurisdictions don’t allow the exclusion or limitation of liability for consequential or incidental damages, so it is possible that some of the limitations listed above do not apply to users in certain countries. 

You understand that ExtremeVPN cannot bear liability for any loss, alteration, corruption, or deletion of any content transmitted through our Services or VPN (virtual private network). When you agree to use our services, you explicitly relinquish any rights seeking damages or hold the company liable for such alteration, loss, removal, or corruption. We may temporarily and/or permanently revise or discontinue part or all of our Services, which might affect your usage of our Services, with/without notice. You acknowledge that you or any other third party will not hold us responsible for such revision, discontinuation, or suspension.

The limitations above shall endure these Terms and acclimate to benefit our affiliates and respective directors, employees, officers, and agents.

Indemnification 

You agree to indemnify, defend and hold us harmless, together with our affiliates, vendors, and respective officers, directors, agents, and users, from and against all claims, expenses, and suits, including attorney’s fees, arising out of or related to:

  1. Use of our website and/or Services. 
  2. Noncompliance with or breach of this agreement. 
  3. Use third-party services, links, products, ads, and/or tools.  
  4. Violation of any third-party rights, including third party intellectual property rights.
  5. Unauthorized use of our website and/or services by another person with your information.

Governing Law

These Terms are governed and interpreted according to the British Virgin Islands laws without regard to the conflict of legal provisions. You consent to submit to the personal jurisdiction of the courts in the British Virgin Islands, and any cause of action relating to or arising from these Terms and/or the website and/or Services must be filled in the British Virgin Islands unless subject to the binding arbitration provisions. 

Conflict Resolution; Arbitration 

Suppose you have a dispute with us relating, concerning, or relating to these Terms and/or website and/or Services. In that case, we request you to give us a 30-day notice to try and resolve the issue with you when and if appropriately reasonable. If the dispute cannot be resolved, the parties consent to resolve it exclusively by binding arbitration according to the British Virgin Islands, and the arbitration shall happen in the British Virgin Islands. Also, the arbitrator, who should not be any federal, state, or local court or agency, shall have exclusive authority to find a solution to any dispute arising from the applicability, interpretation, enforceability, formation, or conscionably of this contract, including any claim that part or all of this contract is void or voidable. However, nothing prevents both parties from seeking an interim injunction to maintain the status quo before resolving any dispute in any jurisdiction.

Miscellaneous 

Server Location; International Transfer 

The data protection and other applicable laws of other countries may be different in your country. However, we will ensure that your privacy is protected whatsoever. By using our website and/or Services, you agree that your information can be collected, used, and transferred per our privacy policy. 

Authority 

Each party acknowledges, represents, and guarantees the other that it has full authority and power to enter into this agreement and is binding and enforceable according to its Terms. 

Waiver 

Relinquishing any right under these Terms shall only be effective if declared and agreed upon in writing. Delay or hesitation to exercise a right or non-exercise of a right shall not be considered a waiver and shall not prevent any party from exercising the right in the future. The remedies and rights in these Terms are cumulative and not exclusive of any remedies and rights provided by law. 

Force Majeure 

ExtremeVPN will not be bound to deliver any obligation if a consequence of god or force majeure prevents it from doing so. This includes but is not limited to, events beyond our control, such as natural disasters (like storms, fires, hurricanes, floods, and earthquakes), civil unrest, war, state of emergency, terrorist activities, embargos, government sanctions, breakdown of public utilities (telecommunication services or electricity) and strikes. With all reasonable efforts, we shall notify you of the circumstances triggering the delay and resume performance as soon as possible, without further delay. 

Assignment 

We have the right to transfer and/or assign these Terms and our rights to any third party after notifying you as indicated in these Terms. You consent and agree that you shall not transfer and/or assign its rights or delegate or subcontract the performance of any obligation under these Terms without our written consent in our exclusive discretion. 

Rights to Third Parties 

Third parties do not have any right in these Terms except any provision in these Terms. 

Relationship of Parties 

Under these Terms, the Parties are independent contractors, and nothing in this agreement shall be interpreted to create a partnership, agency relationship, or joint venture between them. Parties don’t have the authority to enter into Terms in the name of the other Party. 

Severability

Suppose applicable laws deem any part of this agreement unenforceable or invalid. In that case, the unenforceable or invalid provision shall be considered superseded by an enforceable and valid provision that closely resembles the intent of the original provision, and the rest of this agreement will continue to be in effect.

Effective Date & Updates 

These Terms come into effect on 11/12/2023. We may update these Terms of Service, provide notice of the change on the website, or contact you via the email you provided when registering. So, we urge you to review them often.