Definition
E-government is the use of digital technologies, especially the Internet, to provide public services, information and administrative functions to citizens and tourists. It can increase the government’s efficiency by making various processes more accessible and convenient.
Moreover, it improves transparency and citizens’ participation in more activities, such as voting and giving donations.
E-government is an essential tool for enhancing the quality of public services and increasing transparency by sharing vital information about decision-making processes, policies, and regulations with citizens.
Some examples include renewing personal identification documents online and filing taxes electronically.
Benefits of E-Government
- Increased efficiency in different tasks and procedures.
- Applicable to almost every government service.
- Increased internal productivity.
- Better interaction between the public and government, as well as within the government institutions.
- Opportunity to decrease labour expenses.
- Improves convenience for the citizens and tourists.
Categories of E-Government
- Government-to-Citizen (G2C): This is one of the most popular forms of e-government, offering information online conveniently and quickly for citizens to access.
- Government-to-Business (G2B): This is similar to G2C, except it provides businesses with relevant information, like new regulations, tax updates, licenses, business registration, permits, etc.
- Government-to-Government (G2G): This involves interactions between government agencies, departments, and organizations that share information and coordinate.
- Government-to-Employee (G2E): This is the least used form of e-government and includes services such as online vacation requests, checking remaining vacation days, detailed salary information, etc.